prettylittlething.com Reviews
PLT will always be one of my go too’s, also an easy fast experience. Had one issue with refund once but was sorted straight away by Sophia after just one email which I really appreciated. Very quick and efficient in sorting out issues for they’re customers.
Date of experience : May 07, 2023
Reply from prettylittlething.com
Thank you for getting in touch and for taking the time to leave your review.
It’s great to hear that Sophia, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it’s always great to receive feedback such as your own.
I’ll be sure to pass your feedback onto the adviser.
Our 2023 Transparency Report has landed
5 hours ago
Great customer service
I’ve been ordering from PLT for years and never had any issues with my orders until a few days ago when I had a missing item. I contacted customer service via email and spoke with Shaunna. She responded promptly and and sent out my missing item within minutes. Thank you for the great customer experience Shaunna!
Date of experience : May 07, 2023
ISSUE WITH REFUND …
ISSUE WITH REFUND ….
I sent 2 orders back in one parcel and was only refunded for 1 item not the rest, after a few emails with customer service members
Nishaat picked this up next and sorted it within 2 emails.
Really helpful and amazing customer service
Date of experience : May 08, 2023
Reply from prettylittlething.com
Thank you for getting in touch and for taking the time to leave your review.
It’s great to hear that Nishaat, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it’s always great to receive feedback such as your own.
I’ll be sure to pass your feedback onto the adviser.
18 hours ago
I had a problem with an item that I…
I had a problem with an item that I ordered from Pretty little thing Us, I went through the Apple Chat. The jumpsuit I order came defective and Juliann responded an hour later, and I realize the zone is different , so I was ok with it. She read my email and just asked for a picture of the faulty item and shortly after I sent that, she came back with a response . I will get a refund and I don’t have to worry about returning , so I will donate as she mentioned and hope some one will be able do something with it.
I like the quality of fabric that the site uses and I’ve order several items fein them and will continue. Thanks for customer service reps like Juliann, understanding and not being difficult to deal with.
Date of experience : May 07, 2023
Reply from prettylittlething.com
Thank you for getting in touch and for taking the time to leave your review.
It’s great to hear that Juliann, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it’s always great to receive feedback such as your own.
I’ll be sure to pass your feedback onto the adviser.
14 hours ago
PLT Return
Received a defaulted item from PLT. I was able to contact Customer Service through the website and had it resolved right away. Representative Mary D. was fortunate enough to help me through the process and made everything easy.
Date of experience : May 08, 2023
Reply from prettylittlething.com
Thank you for getting in touch and for taking the time to leave your review.
It’s great to hear that Mary D, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it’s always great to receive feedback such as your own.
I’ll be sure to pass your feedback onto the adviser.
The most honest review about PLT
The most honest review about PLT: One good thing is maybe the variety of styles they have. However, although their clothes seem to be affordable, their clothes are too expensive compared to the quality you get. Most of their materials/fabrics are not worth their price. Not at all! You get the exact same quality fabric at SHEIN at a very cheap price. You can’t charge £35-£50 for a very cheap looking fabric/material. This has honestly been my experience every time I shopped at PLT. They need to do better when it comes to the quality of their products.
Date of experience : May 05, 2023
Reply from prettylittlething.com
Good Morning Nana,
Thanks for getting in touch and taking the time to leave us a review. I’m sorry you feel that way. We appreciate your feedback and I will ensure that this is passed on to the relevant teams so that we can improve for future.
In the meantime, any unwanted items can be returned back to us for a refund, and all information regarding returns can be found below.
https://www.prettylittlething.com/returns-policy
Many thanks,
Jessica
15 hours ago
Customer service help
I had a problem with an item I ordered and Alexandra from the customer service helped me, she checked everything and replied super fast and also gifted me to make my experience a lil better
Thank you!
Date of experience : May 03, 2023
Reply from prettylittlething.com
Thank you for getting in touch and for taking the time to leave your review.
It’s great to hear that Alexandra, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it’s always great to receive feedback such as your own.
I’ll be sure to pass your feedback onto the adviser.
2 days ago
Do not buy premium delivery
Do not buy premium delivery!
I bought the next day delivery for a year option and it is absolutely horrendous! They lost my first my parcel, thankfully great customer service gave a refund. I have now ordered a skirt that was out for delivery yesterday but has now been cancelled for some reason.
I reordered the skirt yesterday(Saturday) thinking it’s fine as I still have time and the delivery is now predicted for Tuesday. I am absolutely furious, plt need to change their courier as it is just shocking how useless evri are.
Date of experience : May 06, 2023
Reply from prettylittlething.com
Good Morning Lauren,
Thanks for getting in touch and taking the time to leave us a review. We appreciate your feedback as we’re always looking for ways in which we can improve for future.
I’m sorry to hear about the experience you’ve had with your delivery. I can appreciate how you’re feeling about this, however I can assist you with this today.
I have looked into your original order from 5th May, and can see your order did go out for delivery on 6th, however this was delayed with Evri due to an issue with the courier’s vehicle. The package now shows as delivered to you yesterday on 8th May, however I will ensure this delay is taken up with Evri so it doesn’t happen again.
In regards to the most recent order, I can see that this was placed after our 11PM cutoff time on Saturday, meaning delivery would usually be expected on Monday. However as this was a bank holiday, there would usually be no deliveries (which is stated on the site), hence why your expected delivery date is Tuesday 9th.
Many thanks,
Jessica
9 hours ago
Amazing customer service
The customer service was amazing and I received a really quick reply. I had an issue with a refund and Nheil Patrick assured me that I would be refunded. Really amazing customer service thank you
Date of experience : May 09, 2023
Reply from prettylittlething.com
Thank you for getting in touch and for taking the time to leave your review.
It’s lovely to hear that Nheil Patrick, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it’s always great to receive feedback such as your own.
I’ll be sure to pass your feedback onto the adviser.
Shenalyn and Crismark
I’d really like to thank Shenalyn and Crismark for their great customer experience. They helped me submit a refund after the 28 day policy snd were able to do a stock check as the website was incorrect
Date of experience : May 08, 2023
Reply from prettylittlething.com
Thank you for getting in touch and for taking the time to leave your review.
It’s great to hear that Shenalyn and Crismark, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it’s always great to receive feedback such as your own.
I’ll be sure to pass your feedback onto the advisers.
4 days ago
I ordered a skirt the other day
I ordered a skirt the other day, it was an entirely different colour to the cream showed on the website, the material was COMPLETELY see-through (which it was not on the model!) and the sizing is an absolute joke. It wouldn’t fit a 12 year old, let alone a size 12 – which tracks tbh as they packaged it all up with a "healthy 91 calorie chocolate bar!".
Only reason it even slightly deserves a 1 is because it’s a free return and the delivery was earlier than anticipated.
Date of experience : May 05, 2023
Reply from prettylittlething.com
Thanks for getting in touch and taking the time to leave us a review. We appreciate your feedback as we’re always looking for ways in which we can improve for future.
I’m sorry to hear about the experience you’ve had with your item not being quite as expected. We do everything that we can to ensure that the images on site are a true reflection of each item. This can sometimes be affected slightly by studio lighting etc.
This is a rare occurrence here at PLT, so I am confident that this won’t be the case. However if you do receive an item again that isn’t quite right, or you believe to be incorrect – please contact our Customer Services Team below with an image of the issue, and they will be happy to help.
https://www.prettylittlething.com/contact-us
Many thanks,
Jessica
15 reviews
2 days ago
Order not processed but can’t amend details
i ordered an item from PLT (I had an account set up years back). I just entered my credit card details and I got an order confirmation straightaway.. to the wrong address. I was never given an option to amend or to choose my delivery address, which I expected to do after entering my card details. Within a minute, I contacted the company who informed me that they cannot cancel my order despite the order not being processed yet. Sadly,it is shipped in an address miles away from me where previous parcels were also stolen and disappeared. Overall a very useless customer service team who kept sending and flooding me with automated response and a message asking me how likely I am to recommend them to my friends. Well, very UNLIKELY!
Date of experience : May 07, 2023
Reply from prettylittlething.com
Good Morning Katherine,
Thanks for getting in touch and taking the time to leave us a review. We really appreciate your feedback as we’re always looking for ways to improve our services for future.
I’m sorry to hear about the issue you had in ordering to the wrong address. I can appreciate how you must be feeling about this, especially with the previous experience you’ve had when having packages delivered there.
If you do have an account when placing an order with us, addresses can be saved to your address book, which would be why this had auto-applied. I would recommend logging in and deleting any old incorrect addresses to avoid this happening for future.
As much as we would’ve liked to cancel or amend this for you – as stated on site, this isn’t something we’re able to do once an order is placed. This is because as soon as you place your order, our warehouse team are on it, and would be picking, packing and labelling your order.
https://www.prettylittlething.com/orders-information
I can see that a Parcelshop diversion has been requested, and the order will be delivered to your chosen Parcelshop by 8PM tonight. This can be tracked using the link sent on your dispatch email.