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I’m getting a message as "There’s a problem loading this page"
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08-13-2023 05:53 AM
I’m getting a message as "There’s a problem loading this page"
I’m very new to this platform and I used to work peacefully. Suddenly when I logged in to the site, I’m getting a message as "There’s a problem loading this page" and when i check status page (check 2nd screen shot), it shows perfect.
My browser is up to date and I have already reset it.
Please assist me.
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Replies 10 (10)
Lulu
Shopify Staff
911 87 218
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08-13-2023 06:05 AM
Re: I’m getting a message as "There’s a problem loading this page"
Lulu here from the Shopify Support team. Thank you for getting in touch and I’ll be more than happy to help you out with your question.
I am sorry to hear you are having trouble accessing your store. We have not received any other reports on this at the moment so can you please clear your cache and cookies and ensure you are using an up to date version of Google Chrome. Once you have done that, can you try logging in again for me and let me know how you get on? If it is still not working for you, can you let me know what version of Google Chrome you are using? Can you try and access the store using another device and let me know how that goes for you too?
Lulu | Social Care @ Shopify
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08-13-2023 06:19 AM
Re: I’m getting a message as "There’s a problem loading this page"
Thanks for your reply. I have removed cache, cookies and even history of chrome. And also uninstalled and re-installed chrome. But still I have the same issue. My chrome is Version 84.0.4147.125. At first when I had this issue, I changed the browser to Edge and worked few days. Now I have the same issue in Edge as well.
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Lulu
Shopify Staff
911 87 218
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08-13-2023 06:29 AM
Re: I’m getting a message as "There’s a problem loading this page"
Thank you for getting back to me, @Sakeen and taking those steps! Can I ask where you are based? In order to troubleshoot this further, we will need two things from you. First, I just need you to run a trace root so we can better diagnose this.
Here are the steps depending on the device you are using.
1. Launch Network Utility application (Note: You can do this through Mac OS X Spotlight (cmd + space) and typing `Network Utility`)
2. Click Traceroute.
3. Enter your domain name. For example http://shopify.com
4. Click Trace.
5. Once the trace has finished it will look something like this:
Then you can copy the results and send them back here to me.
1. Open the Start menu.
2. Click on Run.
3. Type `cmd` and then press the OK button to open a command prompt.
4. At the prompt, type `tracert [YOUR DOMAIN NAME]` and press the Enter key.
5. To copy the results, right-click on the window and choose ‘Select All’. This will make the box contents turn white with black text and copy the contents to your clipboard.
6. Paste the results here.
The second thing I need is for you to reach out to your internet service provider to inquire about access to Shopify stores, as they may be blocking traffic at that level, and it may or may not be intentional. Then I will need you to screenshot that conversation with them and send it back here. Once we have both pieces of information, then we can look into this further for you.
Lulu | Social Care @ Shopify
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– Was your question answered? Click Accept as Solution