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- It says i’m not eligible for Premium individual
It says i’m not eligible for Premium individual
It says i’m not eligible for Premium individual
Casual Listener
2023-01-20 06:57 AM
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every time i try get a premium individual it keeps saying im not eligible but won’t tell me why?
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Top Answer
Thanks for reaching out in the Community.
Could you confirm that you still get the same error, even when trying to subscribe with the link @Hubo posted? If yes, try the following troubleshooting options:
- Try with a private / incognito window, where no data is stored.
- Try clearing your browser’s cookies and cache.
- Try with another browser.
- Try with another device, for example, a computer instead of a phone.
- Try with another payment method (if available).
Keep us posted on this.
78 Replies
Community Legend
2023-01-21 04:23 PM
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Hey @leon_key, thanks for reaching out here!
Hmm, it looks like you might not be eligible for a trial. You should be able to upgrade to Spotify Premium with this link. Let me know how you get on!
Have a good one,
Hubo Spotify Star
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Casual Listener
2023-01-25 09:16 AM
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It didn’t work it says the same thing.
Community Legend
2023-01-25 11:46 AM
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Hey @leon_key, thanks for keeping me in loop!
Hmm, could you head to spotify.com/account and then choose for ‘Change plan’ under ‘Your plan’? In the menu, you should be able to choose for Spotify Premium. Let me know how you get on!
Have a good one,
Hubo Spotify Star
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2023-12-29 01:51 PM
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I am having the same issue, I am currently on an individual plan but cannot renew to a an individual plan
2023-01-05 06:13 PM
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I’m having the same problem as well. These solutions haven’t worked.
Yordan
2023-01-06 08:31 AM
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Thanks for reaching out in the Community.
Could you confirm that you still get the same error, even when trying to subscribe with the link @Hubo posted? If yes, try the following troubleshooting options:
- Try with a private / incognito window, where no data is stored.
- Try clearing your browser’s cookies and cache.
- Try with another browser.
- Try with another device, for example, a computer instead of a phone.
- Try with another payment method (if available).
Keep us posted on this.
Yordan Moderator
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2023-01-21 12:33 PM
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Hi, did anyone manage to find a solution to this issue? Having the same problem myself and none of the above suggestions have worked.
Jeremy
2023-01-22 09:36 AM
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Thank you for your reply in this thread. We’d like to investigate this further.
Can you try with another internet connection to see if the issue persists?
If that doesn’t do the trick, can you give us some more information of what’s happening when you’re trying to get Premium Individual?
We’ll keep an eye out for your reply reply.
Jeremy Moderator
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Live, love, laugh and listen to music 🙂
2023-01-24 02:47 PM
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I am also having the same issue. In my app I keep getting the update your payment error. Which I already did. Then when I go under my account, it tells me I am not eligible for my individual plan and tries making me switch to duo (I am the only person using my account). But under the payment portion it says my payment isn’t due until February. And I’ve had my plan for about 2-3 years now with no issues.
Alex
2023-01-25 07:38 AM
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Thanks for the post.
No need to worry, if you’ve successfully updated your payment method the warning message should go away within a couple of days, as the system needs some time to account for changes in the payment method.
Let us know if you’re still seeing the warning after a day or two. We’ll do our best to figure out what might be causing this.
Alex Moderator
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2023-04-02 09:27 AM
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I am facing this same issue while trying to renew my premium individual account plan. It states: Sorry, you’re not eligible for the plan you selected. But here are more ways to get Premium!
I have also tried to use the ‘Change Plan’ option in my account but the problem persists.
However, the payment is getting processed for other plans like the Premium Duo. Please look into this and address the same.
OscarDC
2023-04-02 09:51 PM
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Thank you for reaching out to the Community and welcome.
When trying to renew the payment method keeping the same plan, you need to choose the option Update under Your plan section, instead of the button Change plan in your account page. This second button allows you to change to a different plan, but gives an error if you try to choose the same one.
If you have the same error message, we’d recommend using an incognito/private window to update the payment details as it doesn’t store any cache that may cause troubles.
Lastly, keep in mind that the payment method must fill some requirements listed here.
Hope this helps. If you have any additional questions, don’t hesitate to ask.